Go-Jek, if you haven’t heard before, is a unicorn start-up in Indonesia. It is the first startup of Indonesian origin to be classified as a transport system company.1 You may have known about Uber or Lyft in other countries, or perhaps Grab. Go-Jek, with Go-Ride and Go-Car, is a such service.
I have just got an awkward experience with it, just before I wrote this post. Actually I didn’t want to publicize this, since I was quite tired of my travel, and as it may lead to another effect, I don’t know. Disclaimer, I’m not a regular Go-Jek user, since in my app order history, I have only ordered 12 times (successful one) in this year. I wrote this in the perspective of not-so-often user of Go-Jek service. So, I don’t know much about how it works, how they pay the drivers, etc. Go-Jek, for me, is an interesting thing to observe. Because it is a tech-base service –something that I concern about– and it has economic impact in society –my field of study in college.
The experience I got, was actually a miscommunication. The driver was angry as I told him –in the chat– that I’d like to cancel the order. Actually I was not so serious about that, but not joking either. I wrote that in the chat, because I hate waiting. I suspected him (I didn’t recall his name) using a sort of fake GPS app, or they called it “tuyul”. What I’m sure is that while I’m waiting for the driver to my location, the app shows the current location of the driver. So that I can approximate how long he will likely arrive. But, what I saw in the app, was that the bike icon was just near the location I was waiting. “It’s weird,” I thought. I just got remembered about the news I read in an online media,2 that Go-Jek is still tyring to eradicate those “tuyuls” in their platform. From their perspective, “tuyul” is so disadvantageous for both drivers and passengers. I was googling around and found some articles about how harmful is “tuyul” for Go-Jek.3456 And there’s also a testimony from Go-Jek driver as well.7
Actually, I expected a kind reaction of the driver. But, I forgot that I’m currenty lost JOG and A 😀 I mean JOG from Jogjakarta and the A letter of vehicles license plate. You know, in Jogjakarta they have AB on their first character of vehicles license plate, and in Jakarta it is only B. Three weeks ago, I lived in Jogja, by the way. So I sort of haven’t totally moved on. 😀 I assume “JOG” as hospitality, that Jakartans lost somewhere.
I didn’t guess at all, that the driver would so angry of “order cancelation”. Fortunately, the next driver was willingly explain it to me, all those stuffs I just got. And I also got a perspective about “tuyul” from drivers view. So, basically, I didn’t know that the “cancelation” would impact the drivers income, in this case bonus fee from Go-Jek. I’m really sorry about that. And the surprising thing –at least for me– is that “tuyul” is sort of a common practice in the platform.8
I understand now, that’s why Go-Jek is developing a system to eradicate those “tuyul”.2 And I’m now aware that this is not Jogjakarta. 🙂
- https://en.wikipedia.org/wiki/GO-JEK ↩
- http://jabar.tribunnews.com/2018/03/22/go-jek-kembangkan-sistem-untuk-deteksi-para-tuyul ↩ ↩
- http://antaranews.id/2018/02/06/aplikasi-tuyul-modal-driver-go-jek/ ↩
- https://megapolitan.kompas.com/read/2018/02/02/19480181/curhat-pengemudi-ojek-online-soal-kecurangan-pakai-tuyul ↩
- https://www.liputan6.com/tekno/read/3236067/go-jek-akan-depak-driver-yang-antar-tuyul ↩
- https://inet.detik.com/law-and-policy/d-3829552/go-jek-driver-bawa-tuyul-bisa-dipecat ↩
- https://kumparan.com/abdul-latif1510127292540/aplikasi-tuyul-dan-mereka-yang-dirugikan ↩
- that’s all for now. I have to get rest tonight, prepare for tomorrow: Monday! ↩