Go-Jek and Tuyul: A Tale of Digital Age

This post is the sequel of the previous post about Go-Jek, where I have explained what it is. As for “tuyul”, you may haven’t got it, right? Actually it’s the name of a kind of ghost (in South East Asian archipelago) of mischievous thief in a form of small child or baby, and it’s bald-headed.

You may begin puzzled with this post title, after reading that definition of “tuyul” (or “toyol” in Malay). Yeah, an app of ride-sharing service is completely nothing to do with mythical creatures. But, that ghost, now has transformed into digital creatures. Its job remains unchanged: stealing money. Of course not the real money we usually use to buy some goods.

So, the “tuyul” here is a term they call for the fraud they do by faking their current location. Technically, Go-Jek drivers would obtain passengers who are in the nearby location.  Since the mechanism to obtain the passenger is to as quickly as possible grasp the orders, there is a fierce competition among the drivers. So, to obtain more passengers, they have to stand by in a crowded place where is potential enough that the passengers likely will order a ride. While, there are of course other drivers waiting for passengers as well. Some of them, then, come up with that fraudulent behaviour: make use of that bald-headed mischievous thief.

Actually, I keep on thinking of the moment when a Go-Jek driver got mad of me last night. That’s why I write this post. I ordered a ride with Go-Jek app in the late night. I suspected the driver was deceiving his real location with the “tuyul”. I just didn’t want to wait longer for the pick-up, because I saw weirdness, then. I threatened him by telling –via chat in the app– that I would cancel the order. I didn’t know that the cancelation was a big deal for him.

That naiveness drove me crazy all this day, and I quite worry if the driver may take revenge of me. I keep on thinking why on earth I got so sick of fraudulent. But of course I don’t know whether that driver using “tuyul” or not. It’s just my own prejudice. O God, forgive me!

I just didn’t understand either, why that driver got very mad of me due to that threat. I understand that it’s been late, and yeah, life is hard. Actually though, I still want to take ride and continue my order, if he arrive no longer than I was worry of. But, let bygones be bygones. And let it be a lesson for me. I’m really sorry, bro, if you read this.

Baraka

Let’s talk about the fraud again, and why I got so sick of it. I think, such fraud is unfair, isn’t it? Not only for passengers, but also for other drivers. Think of it! The passenger who orders a ride, would wait for pick-up much longer, if the real location of driver is fake. And for other drivers, honest one, who don’t use fraudulent and still want to stand-by in the real location, even it’s in the sun and sweating, they are cheated by their own fellows. It’s so painful, you know.

I remembered the lecture of Sharia Micro-Economics in the last week. The lecturer, Pak Hafidz told us about barakah (blessings) as an aspect to achieve maslahah (welfare, benefit) in Islamic economics.1 The formulation of maslahah is:

M = Π + B

where M is Maslahah, Π is total revenue (in terms of production), B is Barakah (you may read another formulation interpretation in the footnote2)

It’s reasonable that everyone wants to maximize the income / revenue of his/her work or production. And it’s legal, as long as it’s conducted in a correct way. Islam also encourage us to take maximum advantage in the production or selling. But, Islam has some guidelines and rules to achieve that: maslahah.

Everyone can gain the maximum revenue, in any way. But if it doesn’t include barakah, then it would not achieve maslahah. Instead, it may cause harmful impact. Just like the “tuyul” we are talking about.

It can’t be denied that if we apply barakah, it would increase total cost or effort. For instance, the innocent Go-Jek drivers would need more efforts and sacrifice, i.e to stand by waiting for passenger, perhaps in a uncomfortable place as well. But they would not do harm to other drivers as well as passengers. They don’t grabbed other drivers’ rights, and the passengers don’t need to wait any longer for pick-up. And “tuyul” is in contrast.

However, it’s the reality, that there are many people do fraud for the sake of their personal gain. They don’t take into account from where their money come from. May God gives them guidance. And may you and I always have baraka in every our activities.


  1.  http://1000daya.blogspot.co.id/2010/11/role-of-maslahah-in-defining-goals-of.html 
  2.  http://makalahegi.blogspot.co.id/2012/09/mencari-maslahah-dengan-ekonomi-syariah.html 
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Go-Jek and Fake GPS (and the Driver Behaviour)

Go-Jek, if you haven’t heard before, is a unicorn start-up in Indonesia. It is the first startup of Indonesian origin to be classified as a transport system company.1 You may have known about Uber or Lyft in other countries, or perhaps Grab. Go-Jek, with Go-Ride and Go-Car, is a such service.

I have just got an awkward experience with it, just before I wrote this post. Actually I didn’t want to publicize this, since I was quite tired of my travel, and as it may lead to another effect, I don’t know. Disclaimer, I’m not a regular Go-Jek user, since in my app order history, I have only ordered 12 times (successful one) in this year. I wrote this in the perspective of not-so-often user of Go-Jek service. So, I don’t know much about how it works, how they pay the drivers, etc. Go-Jek, for me, is an interesting thing to observe. Because it is a tech-base service –something that I concern about– and it has economic impact in society –my field of study in college.

The experience I got, was actually a miscommunication. The driver was angry as I told him –in the chat– that I’d like to cancel the order. Actually I was not so serious about that, but not joking either. I wrote that in the chat, because I hate waiting. I suspected him (I didn’t recall his name) using a sort of fake GPS app, or they called it “tuyul”. What I’m sure is that while I’m waiting for the driver to my location, the app shows the current location of the driver. So that I can approximate how long he will likely arrive. But, what I saw in the app, was that the bike icon was just near the location I was waiting. “It’s weird,” I thought. I just got remembered about the news I read in an online media,2 that Go-Jek is still tyring to eradicate those “tuyuls” in their platform. From their perspective, “tuyul” is so disadvantageous for both drivers and passengers. I was googling around and found some articles about how harmful is “tuyul” for Go-Jek.3456 And there’s also a testimony from Go-Jek driver as well.7

Actually, I expected a kind reaction of the driver. But, I forgot that I’m currenty lost JOG and A 😀 I mean JOG from Jogjakarta and the A letter of vehicles license plate. You know, in Jogjakarta they have AB on their first character of vehicles license plate, and in Jakarta it is only B. Three weeks ago, I lived in Jogja, by the way. So I sort of haven’t totally moved on. 😀 I assume “JOG” as hospitality, that Jakartans lost somewhere.

I didn’t guess at all, that the driver would so angry of “order cancelation”. Fortunately, the next driver was willingly explain it to me, all those stuffs I just got. And I also got a perspective about “tuyul” from drivers view. So, basically, I didn’t know that the “cancelation” would impact the drivers income, in this case bonus fee from Go-Jek. I’m really sorry about that. And the surprising thing –at least for me– is that “tuyul” is sort of a common practice in the platform.8

I understand now, that’s why Go-Jek is developing a system to eradicate those “tuyul”.2 And I’m now aware that this is not Jogjakarta. 🙂


  1.  https://en.wikipedia.org/wiki/GO-JEK 
  2.  http://jabar.tribunnews.com/2018/03/22/go-jek-kembangkan-sistem-untuk-deteksi-para-tuyul 
  3.  http://antaranews.id/2018/02/06/aplikasi-tuyul-modal-driver-go-jek/ 
  4.  https://megapolitan.kompas.com/read/2018/02/02/19480181/curhat-pengemudi-ojek-online-soal-kecurangan-pakai-tuyul 
  5.  https://www.liputan6.com/tekno/read/3236067/go-jek-akan-depak-driver-yang-antar-tuyul 
  6.  https://inet.detik.com/law-and-policy/d-3829552/go-jek-driver-bawa-tuyul-bisa-dipecat 
  7.  https://kumparan.com/abdul-latif1510127292540/aplikasi-tuyul-dan-mereka-yang-dirugikan 
  8. that’s all for now. I have to get rest tonight, prepare for tomorrow: Monday!